1. Introduction
Welcome to the Privacy Policy of velunessa Luxury Beach Resort & Casino (“we,” “our,” or “us”). At velunessa , we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel website, use our services, or stay at our casino and hotel resort.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us when you:
- Make a reservation at our casino hotel
- Register for a casino membership
- Sign up for our newsletter
- Contact us through our website
- Participate in promotions or surveys
- Use our services during your stay at our casino and hotel resort
The types of personal information we may collect include:
- Name, email address, postal address, and phone number
- Date of birth and government-issued identification (required for casino access)
- Payment information
- Travel information and preferences
- Information regarding your stay, such as arrival/departure dates and special requests
- Gaming preferences and history (for casino guests)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Time zone setting and location
- Pages you view on our website
- How you interact with our website
We collect this information using cookies and similar technologies. Please see our Cookie Policy for more information.
3. How We Use Your Information
We may use the information we collect about you for various purposes, including to:
- Process and manage your reservations at our casino hotel
- Provide and personalize our services
- Process payments
- Administer your casino membership
- Send you marketing communications about promotions, events, and special offers
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized transactions
- Administer contests, promotions, and surveys
4. Information Sharing and Disclosure
We may share your personal information with:
- Service providers who perform services on our behalf, such as payment processing, website hosting, and marketing assistance
- Business partners who offer products or services jointly with us
- Regulatory authorities, law enforcement agencies, or other third parties where required by law
- Other entities within our corporate family, including our subsidiaries and affiliates that operate other casino and hotel resort properties
We may also share aggregated or anonymized information that does not directly identify you.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing of your information
- The right to data portability
- The right to withdraw consent at any time
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
6. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services or providing us with your information, you consent to such transfers.
8. Children’s Privacy
Our services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.